Shipping policy

Shipping Policy

This Shipping Policy applies to eligible purchases made directly from jungle-calling.com, operated by PAME INTERNATIONAL TRADING LIMITED under the Jungle Calling brand. It explains how we process, ship, and deliver orders. Returns, refunds, and product issues are covered in our Shipping, Returns & Refund Policy. Nothing in this Policy limits any consumer right or remedy that cannot be waived or excluded under applicable law.

Order Processing

Most in-stock orders are processed within 1–3 business days, excluding weekends and U.S. federal holidays.

Processing may take longer during major promotions, holidays, product launches, extreme weather, warehouse disruptions, recalls, safety holds, or unusually high-volume periods.

An order-confirmation email confirms that we received your order. It does not mean that your order has shipped.

Shipping Destinations

We accept orders only for delivery addresses for which our Shopify checkout displays an available shipping method or rate at the time of checkout.

Shipping availability may depend on our active Shopify Markets, configured shipping zones, product and order details, carrier availability, and applicable operational or legal restrictions.

If checkout does not display an available shipping method for an address, we do not currently ship that order to that address.

P.O. Boxes, APO/FPO/DPO addresses, U.S. territories, and international addresses are accepted only when an eligible shipping method is displayed at checkout and the applicable carrier is able to serve the address.

Available shipping destinations may change from time to time.

Shipping Rates and Free Shipping

For eligible orders and destinations:

  • Orders of $19.99 or more after discounts qualify for free standard shipping.
  • Orders below $19.99 after discounts are generally charged a $5 shipping fee.
  • Jungle Calling Club members receive free standard shipping on eligible orders.

The shipping charge and free-shipping eligibility shown at checkout will control if a different rate applies because of destination, product eligibility, shipping method, promotion, carrier availability, or another disclosed condition.

Estimated Delivery

Standard delivery within the contiguous United States is generally estimated at 3–7 business days after shipment.

Delivery dates are estimates and are not guaranteed.

Delivery may be affected by carrier delays, severe weather, natural disasters, holidays, inaccurate or incomplete addresses, security or fraud reviews, recalls, or other circumstances outside our reasonable control.

Shipping Delays and Cancellations

We maintain a reasonable basis for shipping estimates and representations made on our website.

If we are unable to ship within the time we promised, or within the period required by applicable law when no specific shipping time was stated, we will provide any notice, revised shipping estimate, cancellation option, or refund required by applicable law.

If applicable law requires an order to be canceled, we will provide the required refund promptly.

Where the FTC Mail, Internet, or Telephone Order Merchandise Rule applies, we will process any required refund within the period required by that Rule and will not substitute store credit where a monetary refund is legally required.

Address Accuracy and Order Changes

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error, contact us immediately at [business@jungle-calling.com](mailto:business@jungle-calling.com).

We will make reasonable efforts to help before fulfillment begins, but we cannot guarantee that an address, product, quantity, or other order detail can be changed once the order has been processed, packed, or released to the carrier.

Additional shipping charges resulting from an incorrect or incomplete customer-provided address may be the customer's responsibility to the extent permitted by law.

Tracking

When tracking is available, we will provide tracking information after the order ships.

Tracking events are provided by the carrier and may not update immediately.

If tracking has not updated for several business days or appears inconsistent, contact us at [business@jungle-calling.com](mailto:business@jungle-calling.com), and we will help determine the next reasonable step.

Lost, Stolen, or Misdelivered Packages

If tracking shows a package as delivered but you cannot locate it, please first check:

  • the delivery location;
  • mailbox or parcel locker;
  • household members;
  • neighbors where appropriate;
  • building staff or reception; and
  • the carrier's tracking information.

If the package still cannot be located, contact [business@jungle-calling.com](mailto:business@jungle-calling.com).

We may request additional information or open an investigation with the carrier.

The appropriate resolution for a verified lost, stolen, or misdelivered package may depend on the circumstances, carrier findings, any shipping-protection service purchased, and applicable law.

Nothing in this section limits any rights that cannot legally be waived.

Contact Us

For shipping, order, return, or refund questions:

Jungle Calling

Operated by: PAME INTERNATIONAL TRADING LIMITED

Email: [business@jungle-calling.com](mailto:business@jungle-calling.com)

For product-quality or safety concerns:

[business@jungle-calling.com](mailto:business@jungle-calling.com)

If we authorize a physical return, we will provide the applicable return instructions and return destination directly.

Nothing in this Policy limits any consumer rights or remedies that cannot be excluded, restricted, or waived under applicable law.