Refund policy
Shipping, Returns & Refund Policy
Last updated: October 4, 2026
This Shipping, Returns & Refund Policy applies to eligible purchases made directly from jungle-calling.com, operated by PAME INTERNATIONAL TRADING LIMITED under the Jungle Calling brand.
Nothing in this Policy limits any consumer right or remedy that cannot be waived or excluded under applicable law.
Order Processing
Most in-stock orders are processed within 1–3 business days, excluding weekends and U.S. federal holidays.
Processing may take longer during major promotions, holidays, product launches, extreme weather, warehouse disruptions, recalls, safety holds, or unusually high-volume periods.
An order-confirmation email confirms that we received your order. It does not mean that your order has shipped.
Shipping Destinations
We accept orders only for delivery addresses for which our Shopify checkout displays an available shipping method or rate at the time of checkout.
Shipping availability may depend on our active Shopify Markets, configured shipping zones, product and order details, carrier availability, and applicable operational or legal restrictions.
If checkout does not display an available shipping method for an address, we do not currently ship that order to that address.
P.O. Boxes, APO/FPO/DPO addresses, U.S. territories, and international addresses are accepted only when an eligible shipping method is displayed at checkout and the applicable carrier is able to serve the address.
Available shipping destinations may change from time to time.
Shipping Rates and Free Shipping
For eligible orders and destinations:
- Orders of $19.99 or more after discounts qualify for free standard shipping.
- Orders below $19.99 after discounts are generally charged a $5 shipping fee.
- Jungle Calling Club members receive free standard shipping on eligible orders.
The shipping charge and free-shipping eligibility shown at checkout will control if a different rate applies because of destination, product eligibility, shipping method, promotion, carrier availability, or another disclosed condition.
Estimated Delivery
Standard delivery within the contiguous United States is generally estimated at 3–7 business days after shipment.
Delivery dates are estimates and are not guaranteed.
Delivery may be affected by carrier delays, severe weather, natural disasters, holidays, inaccurate or incomplete addresses, security or fraud reviews, recalls, or other circumstances outside our reasonable control.
Shipping Delays and Cancellations
We maintain a reasonable basis for shipping estimates and representations made on our website.
If we are unable to ship within the time we promised, or within the period required by applicable law when no specific shipping time was stated, we will provide any notice, revised shipping estimate, cancellation option, or refund required by applicable law.
If applicable law requires an order to be canceled, we will provide the required refund promptly.
Where the FTC Mail, Internet, or Telephone Order Merchandise Rule applies, we will process any required refund within the period required by that Rule and will not substitute store credit where a monetary refund is legally required.
Address Accuracy and Order Changes
Customers are responsible for providing a complete and accurate shipping address.
If you notice an error, contact us immediately at service@jungle-calling.com.
We will make reasonable efforts to help before fulfillment begins, but we cannot guarantee that an address, product, quantity, or other order detail can be changed once the order has been processed, packed, or released to the carrier.
Additional shipping charges resulting from an incorrect or incomplete customer-provided address may be the customer's responsibility to the extent permitted by law.
Tracking
When tracking is available, we will provide tracking information after the order ships.
Tracking events are provided by the carrier and may not update immediately.
If tracking has not updated for several business days or appears inconsistent, contact us at service@jungle-calling.com, and we will help determine the next reasonable step.
Lost, Stolen, or Misdelivered Packages
If tracking shows a package as delivered but you cannot locate it, please first check:
- the delivery location;
- mailbox or parcel locker;
- household members;
- neighbors where appropriate;
- building staff or reception; and
- the carrier's tracking information.
If the package still cannot be located, contact service@jungle-calling.com.
We may request additional information or open an investigation with the carrier.
The appropriate resolution for a verified lost, stolen, or misdelivered package may depend on the circumstances, carrier findings, any shipping-protection service purchased, and applicable law.
Nothing in this section limits any rights that cannot legally be waived.
Returns and Final Sale
Because Jungle Calling products are edible pet treats, purchases made directly from our website are generally final sale, except where applicable law requires otherwise or where an item arrives damaged, leaking, incorrect, defective, unsafe, recalled, mislabeled, or otherwise materially nonconforming.
We generally do not accept voluntary returns or exchanges for reasons such as:
- change of mind;
- a pet not liking the product;
- ordering the wrong product or size; or
- other non-defect reasons,
including where the product remains unopened or unused.
Please review product ingredients, feeding guidance, storage instructions, sizing or quantity information, and other product details before placing your order.
Do not mail a product back unless we specifically authorize a physical return and provide return instructions.
Damaged, Leaking, Incorrect, or Defective Products
If an item arrives damaged, leaking, visibly compromised, incorrect, or defective, please contact us within 7 business days after delivery so that we can review the issue promptly.
Please include, where available:
- your order number;
- the email address used at checkout;
- a description of the issue;
- clear photographs of the outer packaging, shipping label, product, and affected area;
- the lot or batch code; and
- the Best By date.
We may request additional information reasonably necessary to review the claim.
The requested 7-business-day reporting period does not waive any non-waivable legal right or a reasonable claim involving a latent defect that could not reasonably have been discovered within that period.
Opened Edible Products
For food-safety and quality-control reasons, opened edible products should not be mailed back unless our Customer Care or Quality team specifically instructs you to do so.
If a claim is resolved without a physical return, please safely dispose of the product or follow the instructions we provide.
Do not donate damaged, expired, recalled, contaminated, or opened products.
Product Quality and Safety Concerns
If you suspect contamination, foreign material, mold, spoilage, packaging failure, a labeling issue, a recall, or another product-quality or safety concern, stop feeding or using the product immediately and contact us as soon as possible.
You may report a legitimate quality or safety concern even if:
- the product has already been opened; or
- more than 7 business days have passed since delivery.
Please keep the remaining product and original packaging while we review the matter, unless we instruct you otherwise.
We may request:
- the remaining product;
- original packaging;
- lot or batch code;
- Best By date;
- photographs;
- proof of purchase; and
- a description of what occurred.
This information may be needed to investigate the issue and meet applicable product-safety, reporting, or recall obligations.
Reporting a concern does not require you to mail the product back unless we specifically request and authorize a physical return.
Authorized Product Returns
Do not send any product back unless we specifically authorize the return.
If we require a physical return because of our fulfillment error, verified shipping damage, a verified defect, or another approved product-quality issue, we will provide the applicable return instructions.
Where required by law or expressly stated by us, we will provide or reimburse a reasonable authorized return method.
Original outbound shipping charges are generally non-refundable except where:
- the refund results from our error;
- the item was damaged, defective, or incorrectly fulfilled; or
- applicable law requires the shipping charge to be refunded.
Remedies for Approved Claims
After reviewing an approved claim, the available resolution may include:
- a replacement;
- a refund; or
- where you agree and applicable law permits, store credit.
Where applicable law requires a particular remedy, we will provide that remedy.
Any material terms, expiration rules, or restrictions applicable to store credit will be disclosed when the credit is issued and will comply with applicable law.
Refund Method and Timing
Approved refunds are normally submitted to the original payment method within 5–7 business days after approval.
Your bank, card issuer, or payment provider may require additional time to post the credit to your account.
If applicable law requires a shorter refund period, we will follow the legally required period.
Refunds generally cannot be redirected to a different payment method.
If the original payment method is no longer available, contact us so that we can review an alternative permitted by applicable law.
Order Cancellations
If you need to cancel an order, contact us as soon as possible at service@jungle-calling.com.
We will make reasonable efforts to cancel the order before fulfillment begins.
However, cancellation may no longer be possible after an order has been processed, packed, or released to the carrier.
Canceling an order or subscription does not automatically create a right to a refund for an order that has already entered fulfillment. Any applicable refund will be reviewed under this Policy and applicable law.
Subscription Orders
Subscription orders renew until canceled.
You may skip, modify, or cancel a subscription according to the options and applicable cutoff date shown in your account or subscription enrollment terms.
A cancellation submitted after an order has already been charged, processed, or released to fulfillment may apply only to future renewals, except where applicable law requires otherwise.
Cancellation of a subscription stops future eligible renewals but does not automatically refund an order that has already been processed.
Refund requests for already-processed subscription orders remain subject to this Policy.
Any renewal reminders, material changes, fee-change notices, or cancellation methods required by applicable law will be provided as required.
Purchases from Other Retailers
For products purchased through Amazon, Chewy, Petco, PetSmart, grocery stores, independent retailers, marketplaces, or other third parties, please contact the original seller for ordinary returns, exchanges, and refunds under that seller's policies.
You may still contact Jungle Calling regarding a legitimate product-quality or safety concern involving a Jungle Calling product purchased from another retailer.
We may request proof of purchase, photographs, lot or batch information, Best By date, and other relevant product details.
Contact Us
For questions about shipping, orders, returns, refunds, or product quality and safety, please contact our customer support team.
Jungle Calling
Operated by: PAME INTERNATIONAL TRADING LIMITED
Email: service@jungle-calling.com
For product quality or safety concerns, please include the product name, order details (if available), and relevant photos to help us review your concern.
If we authorize a physical return, we will provide the applicable return instructions and return address directly.
Nothing in this Policy limits any consumer rights or remedies that cannot be excluded, restricted, or waived under applicable law.