Refund policy

Returns & Refunds

Because our products are edible pet treats, we cannot accept returns of opened, used, or partially consumed items. Please review ingredient, feeding, storage, and product information before placing an order.

Damaged, Incorrect, or Quality Concerns

If an item arrives damaged, incorrect, defective, or you have a quality or safety concern, contact us promptly at business@jungle-calling.com. Please include your order number, a description of the issue, and clear photos of the item and packaging. Keep the remaining product and packaging until we provide instructions.

Refund Review

Approved refunds are issued to the original payment method. Processing times may vary by payment provider. We may request additional information before making a decision.

Order Changes

Contact us immediately if you need to change or cancel an order. We will make reasonable efforts before fulfillment begins, but changes may not be possible after an order has been processed, packed, or handed to the carrier.

Last updated: August 20, 2026