Refund policy

Returns & Refunds

Because our products are edible pet treats, we cannot accept returns of opened, used, or partially consumed items. Please review ingredient, feeding, storage, and product information before placing an order.

Damaged, Incorrect, or Defective Items

If your order arrives damaged, incorrect, defective, or if you have a quality or safety concern, please contact us at business@jungle-calling.com within 7 business days of delivery. Please include your order number, a description of the issue, and clear photos of the product and packaging. We may ask you to retain the remaining product and original packaging while we review your request. Due to the nature of pet treats, opened, used, or partially consumed products are not eligible for return unless the product is damaged, defective, incorrect, or subject to a quality or safety concern. Once your request has been reviewed and approved, we will provide instructions for the appropriate resolution, which may include a replacement or refund.

Refund Review

Approved refunds are issued to the original payment method. Processing times may vary by payment provider. We may request additional information before making a decision.

Order Changes

Contact us immediately if you need to change or cancel an order. We will make reasonable efforts before fulfillment begins, but changes may not be possible after an order has been processed, packed, or handed to the carrier.

Shipping Fees

Orders of $19.99 and above ship free; orders below $19.99 are charged a flat $5 shipping fee. Jungle Club members ship free on every order. Shipping fees are not refunded unless the return is due to our error (wrong, damaged, or defective item).