Privacy policy

Privacy Policy

Last Updated: October 4, 2026

This Privacy Policy explains how PAME INTERNATIONAL TRADING LIMITED, doing business as Jungle Calling (“Jungle Calling,” “we,” “us,” or “our”), collects, uses, discloses, retains, and protects personal information when you visit jungle-calling.com, create an account, make a purchase, enroll in a subscription, participate in our loyalty, referral, promotional, ambassador, or collaboration programs, submit a review, contact us, exercise a privacy right, or otherwise interact with us.

This Privacy Policy is intended primarily for consumers in the United States. Depending on where you live, additional privacy rights or requirements may apply.

Personal Information We Collect

The information we collect depends on how you interact with us and the services or programs you use.

Contact and Account Information

We may collect your name, email address, phone number, billing and shipping addresses, account identifiers, login or authentication information, communication preferences, and other information associated with your customer account.

Order, Transaction, and Subscription Information

We may collect information about products you view or purchase, order history, payment status, shipping and delivery information, returns, refunds, subscriptions, subscription schedules, changes, cancellations, and related customer-service activity.

Payments are processed by third-party payment providers. We generally do not store complete payment-card numbers or card security codes. We may receive limited payment-related information necessary to administer transactions, refunds, disputes, chargebacks, fraud prevention, and related activities, such as payment status, card type, partial card information, billing address, transaction identifiers, and fraud signals.

Jungle Calling Club, Rewards, and Referral Information

If you participate in Jungle Calling Club, a rewards program, referral program, discount program, or other promotion, we may collect membership information, points earned or redeemed, reward activity, referral links or codes, referred purchases, promotional eligibility, and related transaction information.

Amazon Purchase Verification Information

If you request an offer, reward, reimbursement, promotion, or other benefit available to eligible Amazon customers, we may collect your Amazon order number, email address, optional phone number, and supporting information you choose to provide.

We use this information to verify eligibility, review claims, prevent duplicate or fraudulent submissions, administer the applicable offer, and communicate with you about your request.

Ambassador and Collaboration Information

If you apply for or participate in an ambassador, creator, affiliate, referral, influencer, or other collaboration program, we may collect information such as your name, contact information, social media profiles, application responses, promotional activity, referral performance, commission activity, and information reasonably necessary to administer approved rewards or payments.

Customer Support and User-Generated Content

We may collect messages, inquiries, reviews, ratings, testimonials, photos, videos, and other content you choose to submit.

If you contact us about a product-quality or safety concern, we may also collect information such as your order details, product and packaging photographs, lot or batch information, purchase information, and your description of the issue.

If you submit content for public posting, such as a product review, photo, video, or testimonial, that content and the display name or profile information associated with it may be visible to other users.

Please do not include private contact information or unnecessary sensitive information in public submissions.

Information About Your Pet

If you voluntarily provide it, we may collect information about your pet, including your pet’s name, species, breed, age, weight, size, preferences, allergies, dietary sensitivities, health-related concerns, or activity level.

We may use this information to respond to your questions, personalize your experience, recommend relevant products or content, or support other interactions you initiate with us.

Marketing Preferences and Consent Records

We may collect information about your email, SMS, cookie, advertising, or other marketing preferences, including records of consent, opt-outs, and privacy choices.

Device, Browser, and Usage Information

When you use our website, we and our service providers may automatically collect information such as:

IP address;
browser and device type;
operating system;
pages and products viewed;
referring or exit pages;
website interactions;
shopping-cart activity;
cookie and pixel identifiers;
advertising identifiers;
approximate location derived from IP address; and
information about how you interact with our website, communications, or advertisements.

We may also derive preferences or inferences from your interactions with our website and products.

Sensitive Personal Information

Certain laws may classify account login credentials or other information as sensitive personal information.

We use login credentials for authentication, account administration, fraud prevention, and security. We do not use login credentials to infer characteristics about you.

We do not intentionally request Social Security numbers, government identification numbers, precise geolocation, or complete payment-card credentials through our ordinary retail checkout or customer-service processes.

If we begin collecting additional categories of sensitive personal information, we will provide any notice, consent, or privacy choices required by applicable law.

Sources of Personal Information

We may collect personal information:

directly from you;
automatically through your browser, device, cookies, pixels, and similar technologies;
from Shopify and other ecommerce providers;
from payment processors and fraud-prevention providers;
from fulfillment and shipping providers;
from analytics and advertising providers;
from email and SMS service providers;
from review, loyalty, referral, subscription, and customer-support platforms;
from social media platforms;
from partners involved in promotions, collaborations, or ambassador programs;
from marketplaces where relevant to programs you choose to participate in; and
from publicly available sources where permitted by law.

How We Use Personal Information

We may use personal information to:

operate, maintain, and secure our website;
create and administer customer accounts;
process payments;
fulfill, ship, and track orders;
manage subscriptions;
process returns, refunds, replacements, and disputes;
provide customer service;
investigate product-quality or safety concerns;
maintain product-safety or recall records;
administer Jungle Calling Club, loyalty points, rewards, referrals, discounts, and promotional offers;
verify Amazon purchases submitted for eligible offers;
review ambassador or collaboration applications;
administer commissions, rewards, referrals, and collaboration programs;
personalize products, content, recommendations, or website experiences;
respond to inquiries and support requests;
prevent fraud, abuse, unauthorized activity, and program misuse;
protect our customers, business, systems, and services;
understand website usage;
conduct analytics;
improve our products, website, customer experience, and services;
measure advertising and marketing performance;
send order confirmations, shipping updates, subscription notices, account messages, product-safety communications, and other transactional messages;
send promotional communications where permitted by law;
maintain tax, accounting, legal, product-safety, fraud-prevention, and business records;
establish, exercise, or defend legal claims; and
comply with applicable legal and regulatory obligations.

Cookies, Analytics, and Advertising Technologies

We and our service providers may use cookies, pixels, tags, local storage, software development kits, and similar technologies.

These technologies may be used to:

operate and secure the website;
support account and checkout functionality;
remember your preferences;
maintain shopping carts;
understand website activity;
measure audience engagement;
conduct analytics;
attribute sales or marketing activity;
personalize content;
support cart reminders; and
measure or deliver advertising.

Where required by law, we provide controls for managing non-essential cookies or similar technologies.

You may also manage cookies through your browser settings. Disabling cookies may affect certain website functions and may not prevent all advertising-related processing.

Sale, Sharing, and Targeted Advertising

We do not sell personal information for money.

However, certain U.S. state privacy laws define terms such as “sale,” “sharing,” and “targeted advertising” broadly.

Depending on the technologies enabled on our website, disclosures of certain information to advertising, analytics, or social-media providers may be considered a “sale,” “sharing,” or processing for targeted advertising under applicable law, even when no money changes hands.

Information involved may include:

identifiers;
cookie or device identifiers;
commercial information;
website or internet activity;
approximate location;
advertising identifiers; and
inferences or preferences derived from website activity.

Where applicable law gives you the right to opt out of these activities, we will provide an available method for exercising that right, which may include a “Your Privacy Choices” or “Do Not Sell or Share My Personal Information” link, a cookie or privacy-preference tool, or a legally recognized browser-based opt-out signal.

Global Privacy Control and Other Opt-Out Signals

Where applicable law requires us to recognize browser-based universal opt-out mechanisms, we will process supported signals, such as Global Privacy Control (GPC), as required by law.

A supported signal may be treated as a request to opt out of the sale or sharing of personal information or targeted advertising for the browser or device transmitting the signal.

Where applicable law requires account-level treatment and you are logged into your account, we will apply the request as required.

Other browser-based “Do Not Track” signals are not uniformly defined and may not be treated as privacy-right requests unless required by applicable law.

How We Disclose Personal Information

We may disclose personal information as reasonably necessary for the purposes described in this Privacy Policy.

Service Providers

We may disclose information to companies that help us operate our business, including providers of:

ecommerce hosting;
payment processing;
fraud prevention;
order fulfillment;
shipping and delivery;
customer support;
cloud hosting;
website operations;
analytics;
email and SMS delivery;
advertising and marketing;
reviews;
accounting;
legal services;
insurance; and
security.

Program Providers

We may disclose information to providers that help us operate subscriptions, loyalty programs, rewards, referrals, reviews, purchase-verification programs, promotions, and ambassador or collaboration programs.

Analytics, Advertising, and Social-Media Partners

We may disclose certain device, usage, browsing, advertising, or interaction information to providers that help us understand website activity, measure campaigns, conduct analytics, or provide relevant advertising.

Such disclosures are subject to applicable privacy choices, consent requirements, and opt-out rights.

Affiliates and Professional Advisers

We may disclose information to affiliates, attorneys, accountants, insurers, auditors, consultants, and other professional advisers when reasonably necessary.

Legal Authorities and Protection of Rights

We may disclose information where reasonably necessary to:

comply with applicable law;
respond to subpoenas, court orders, legal processes, or government requests;
investigate fraud, abuse, or security incidents;
enforce agreements; or
protect the rights, safety, property, or security of Jungle Calling, our customers, or others.

Business Transactions

We may disclose or transfer personal information in connection with a merger, financing, acquisition, restructuring, bankruptcy, asset sale, or similar business transaction, subject to applicable legal requirements.

At Your Direction

We may also disclose information when you direct us to do so or when you provide consent.

Shopify and Third-Party Services

Our online store is hosted on Shopify.

Shopify processes personal information to provide, operate, and support our online store and may also process certain information for its own purposes as described in its privacy policies.

You can learn more by reviewing the Shopify Consumer Privacy Policy.

Our website may also contain links to or integrations with third-party marketplaces, payment services, social networks, retailers, applications, or other websites.

Independent third parties process information according to their own privacy practices. This Privacy Policy describes Jungle Calling’s practices and does not control or replace the privacy policies of third parties.

Email Marketing

You may unsubscribe from promotional emails by using the unsubscribe link included in the message or by contacting us.

We may retain your email address or other limited information on a suppression list after you unsubscribe so that we can honor your opt-out request.

Opting out of promotional emails does not prevent us from sending transactional, security, product-safety, recall, subscription, customer-service, order, or relationship communications where permitted by law.

SMS/MMS Marketing

If we offer an SMS or MMS marketing program, enrollment will be subject to the applicable consent process and disclosures.

Consent to receive marketing text messages is not a condition of purchase.

Message and data rates may apply, and message frequency may vary.

Where applicable, you may reply STOP to opt out or HELP for assistance. We will also honor other legally required methods of revoking consent.

Where permitted by law, we may send a single confirmation message after an opt-out request.

Transactional text messages may continue where separately authorized or otherwise permitted by law.

Providing a phone number for an order, delivery, customer-service inquiry, Amazon purchase verification request, or other non-marketing purpose does not, by itself, constitute consent to receive marketing texts.

Reviews and User-Generated Content

If you submit a review, rating, photograph, video, testimonial, or other content, we may display or use that content as described in our applicable Terms of Service or program terms.

We do not use this Privacy Policy or our Terms of Service to prohibit or penalize honest consumer reviews.

We may moderate or remove content that is fraudulent, unlawful, threatening, obscene, unrelated, infringes intellectual-property or other rights, or improperly contains personal information about another person, consistent with applicable law.

Your Privacy Rights

Depending on where you live, whether applicable privacy law applies to our business or processing, and subject to legal exceptions, you may have the right to:

confirm whether we process your personal information;
request access to personal information we hold about you;
obtain a copy of your personal information;
correct inaccurate personal information;
request deletion of certain personal information;
obtain personal information in a portable format;
opt out of certain sales of personal information;
opt out of certain sharing of personal information;
opt out of targeted advertising;
opt out of certain profiling activities where applicable;
limit certain uses or disclosures of sensitive personal information;
withdraw consent where consent is the legal basis for processing;
appeal certain decisions concerning a privacy request; and
receive equal service and pricing without unlawful discrimination for exercising applicable privacy rights.

These rights are not absolute and may vary depending on your location and applicable law.

How to Exercise Your Privacy Rights

To submit a privacy request, email:

[business@jungle-calling.com](mailto:business@jungle-calling.com)

You may also use any privacy-request mechanism we make available on our website.

Please describe the right you wish to exercise and provide enough information for us to reasonably identify the relevant records.

Do not send passwords, complete payment-card numbers, card security codes, or unnecessary sensitive information.

We will respond within the time required by applicable law and may extend the response period where legally permitted.

Certain information may be retained where permitted or required by law, including information necessary to complete transactions, maintain tax or accounting records, investigate fraud, maintain product-safety records, resolve disputes, comply with legal obligations, or establish or defend legal claims.

Verification and Authorized Agents

Before completing certain privacy requests, we may need to verify your identity using information appropriate to the nature and sensitivity of the request.

We will not request more verification information than is reasonably necessary.

Where applicable law allows an authorized agent to submit a request on your behalf, we may require evidence of the agent’s authority and may also ask you to verify your identity or directly confirm the request.

Appeals

If we deny or partially deny a privacy request and applicable law gives you the right to appeal, you may appeal by replying to our decision or by emailing:

[business@jungle-calling.com](mailto:business@jungle-calling.com)

Please include “Privacy Appeal” in the subject line and explain your concern.

We will review and respond within the period required by applicable law.

Where required, an unsuccessful appeal response will provide information regarding your ability to contact the relevant privacy regulator, attorney general, or other authority.

Rewards, Loyalty, Referral, and Promotional Programs

If you participate in Jungle Calling Club, a loyalty program, rewards program, referral program, discount program, promotional program, or similar offering, we may use information associated with your participation to:

administer the program;
verify eligibility;
provide rewards or benefits;
prevent fraud or misuse;
measure program activity; and
communicate with you about the program.

Program-specific terms may contain additional eligibility rules and information about how rewards work.

You may contact us if you wish to stop participating, subject to the applicable program terms.

Some information may still need to be retained for completed transactions, accounting, fraud prevention, dispute resolution, or legal obligations.

Where applicable privacy law requires a separate financial-incentive, loyalty-program, or similar notice, we will provide the required notice, valuation information, material terms, consent process, and withdrawal method.

Data Retention

We retain personal information only for as long as reasonably necessary and proportionate to the purposes described in this Privacy Policy.

Retention periods may depend on:

the type of information;
the duration of our relationship with you;
whether you maintain an active account or subscription;
order and transaction history;
loyalty, referral, ambassador, or promotional program administration;
product-safety or recall requirements;
return, refund, claim, or dispute periods;
fraud-prevention requirements;
legal limitation periods;
tax and accounting obligations;
litigation or legal holds; and
security requirements.

We may retain marketing suppression records after an opt-out so that we can continue honoring your preference.

When personal information is no longer reasonably necessary, we may delete, de-identify, or aggregate it in accordance with applicable law.

A deletion request may not result in immediate deletion of every record where continued retention is permitted or required by law.

Information Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no website, electronic transmission, network, or storage system can be guaranteed to be completely secure.

Please protect your account credentials and avoid sending passwords, complete payment-card details, card security codes, or unnecessary sensitive information through email, contact forms, reviews, or other communications.

If you believe your account or information has been compromised, please contact us promptly at:

[business@jungle-calling.com](mailto:business@jungle-calling.com)

If we become aware of a security incident requiring notification under applicable law, we will provide the required notices.

Children’s Privacy

Our website and programs are intended for adults purchasing pet-related products and are not directed to children under the age of 13.

We do not knowingly collect personal information directly from children under 13.

We also do not knowingly sell or share the personal information of consumers under the age of 16 in circumstances where applicable law requires consent to do so.

If you believe a child has provided personal information to us, please contact:

[business@jungle-calling.com](mailto:business@jungle-calling.com)

We will review the matter and take appropriate action as required by law.

International Processing

Our website is intended primarily for U.S. commerce.

Personal information may be processed or stored in the United States and in other countries or regions where our team, Shopify, or other service providers operate.

Privacy laws in those jurisdictions may differ from the laws where you live.

Where applicable law requires safeguards for international transfers of personal information, we will use the required safeguards.

If we intentionally expand our services into jurisdictions that impose additional privacy requirements, we may provide supplemental privacy notices or rights as appropriate.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, technology, programs, or legal obligations.

We will post the revised version on this page with an updated “Last Updated” date.

Where required by law, we will provide additional notice or obtain consent for material changes.

We will not rely on a material policy change to retroactively authorize a materially different use of personal information where applicable law requires additional notice or consent.

Contact Us

If you have questions about this Privacy Policy or wish to submit a privacy request, please contact:

Jungle Calling

Operated by: PAME INTERNATIONAL TRADING LIMITED

Email: [business@jungle-calling.com](mailto:business@jungle-calling.com)