Frequently Asked QuestionsFAQ

Photo/UGC rewards require review. Once approved, the submission earns 30 points, so it may not appear as quickly as regular purchase points.

No. Review points are available only to customers who have purchased the product. A qualifying review earns 10 points.

Yes. Each eligible subscription renewal earns 50 bonus points. The bonus is added after the order is completed, not immediately when the payment is charged.

The referred friend must be an eligible new customer and complete a first order. The person making the referral must also have a previous purchase history.

The order must be attributed through your approved link, code, or another program-approved tracking method and meet the Ambassador terms provided when you are approved.

Check that the customer used your approved link or code. Orders may take time to appear. If an order is still missing, contact us with the approximate order date and the link or code used.

Commission eligibility follows the terms provided when you are approved. Canceled, refunded, or otherwise ineligible orders may affect the final commission, so the finalized status in your program account is what matters.

Yes. If you promote Jungle Calling in exchange for commission, free products, discounts, gifts, or another benefit, your audience should be able to clearly understand that you have a relationship with the brand.

No. Share your genuine experience and rely on the current product page and packaging. Do not make unsupported medical, treatment, or health claims.

Yes. Your subscription continues on the schedule you selected until you cancel it, using the applicable payment method on file for each renewal.

Make the change before the cutoff shown for your next order in your account. After that cutoff, the order may already be entering billing or fulfillment.

If the order had already been charged, processed, packed, or released for fulfillment when you canceled, the cancellation will generally stop future renewals but may not cancel that already-created order.

No. An already-processed subscription order is still handled under the applicable Refund & Shipping Policy. Canceling the subscription itself does not automatically create a refund.

When you enroll, you authorize Jungle Calling and its payment provider to charge the payment method on file for recurring orders according to your subscription schedule until you cancel.

During a seasonal promotion, eligible promotion codes and spend-tier savings may combine with subscription savings when the promotion page says they stack. Outside a promotion, the recurring price shown for your selected delivery frequency applies. Checkout always shows the final price and applied savings before payment.

Approved refunds are normally submitted to the original payment method within 5–7 business days. Your bank or payment provider may need additional time to post the credit.

Usually not. Refunds are generally sent back to the original payment method. If that method is unavailable, a legally permitted alternative may be used depending on the situation.

No. Do not send a product back unless Jungle Calling specifically authorizes a physical return and provides the return method and destination. This is especially important for opened edible products.

Ordinary returns and refunds are generally handled under the original retailer or marketplace policy. Jungle Calling may still assist with a legitimate product-quality or safety concern.

Stop using the product and keep the remaining product and packaging. The lot/batch code, Best By date, photos, purchase information, and a description of what happened can all help with the review.

Check your delivery area, mailbox, parcel locker, and with household members or building staff. Review the carrier’s tracking details. If you still can’t find your package, contact us with your order number.

Checkout determines availability. The order can be placed only if an eligible shipping option is shown for the address and the applicable carrier can serve it.

Generally, no. Payments are processed by third-party payment providers, and Jungle Calling typically receives only limited payment-related information needed for orders, refunds, disputes, and fraud prevention.

If you choose to provide it, we may collect details such as your pet’s name, species, breed, age, weight, preferences, allergies, or sensitivities for account, service, or related experiences.

Depending on where you live and applicable law, you may have the right to access, correct, or delete your personal information, or request a copy. Email business@jungle-calling.com to submit a request.

Because the request may involve account, order, or personal data. To avoid providing information to the wrong person, reasonable identity verification may be required depending on the sensitivity of the request.

Unsubscribing stops promotional marketing messages. Transactional or relationship messages such as order, account-security, recall, subscription, or customer-service communications may still be sent where permitted.